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Privacy Policy

Last updated: 29 August 2025

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Peninsula Fishing Kayak Rentals (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services in Australia.

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By accessing our website or using our services, you agree to the terms of this Privacy Policy.

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Who We Are and How to Contact Us

  • Business name: Peninsula Fishing Kayak Rentals

  • Location: Australia

  • Contact:

 

For any privacy queries or complaints, please contact us using the details above.

 

The Laws That Apply

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If applicable, we also follow state-based health or CCTV laws and spam/telemarketing rules under the Spam Act 2003 and the Do Not Call Register Act 2006.

 

What Personal Information We Collect

We collect personal information that is reasonably necessary for our kayak rental and related services, including:

  • Identity details: name, date of birth, driver’s licence or other ID for verification

  • Contact details: email, phone number, postal/billing address

  • Booking and payment details: booking history, payment method, limited payment details (processed via a secure third-party payment processor; we do not store full card numbers)

  • Safety and eligibility information: emergency contact, basic medical or fitness information you choose to provide that is relevant to safe kayak use

  • Usage data: interactions with our website, device/browser information, IP address, cookies, and analytics data

  • Communications: emails, messages, feedback, reviews, incident reports

  • Images/CCTV: if you visit our premises, you may be captured on CCTV for safety and security

 

Providing certain information may be required to rent equipment. If you do not provide requested information, we may be unable to provide the service.

 

How We Collect Information

We collect information directly from you when you:

  • Make a booking or create/manage an account

  • Contact us by phone, email, forms, or chat

  • Participate in events, promotions, or surveys

  • Visit our premises (including CCTV) or use our website

 

We may also collect information automatically through cookies and similar technologies and, where lawful, from third parties (e.g., identity verification services, fraud prevention services, or payment gateways).

 

Why We Collect and How We Use Your Information

We use your information to:

  • Provide, manage, and improve kayak rental services

  • Verify identity and eligibility; manage safety and insurance requirements

  • Process payments, deposits, refunds, and charges for loss/damage

  • Communicate about bookings, reminders, safety notices, and customer support

  • Comply with legal and regulatory obligations (e.g., incident reporting)

  • Maintain security (including CCTV), prevent fraud, and manage risks

  • Conduct customer surveys, service analytics, and website performance

  • Send marketing communications with your consent or as permitted by law (you can opt out at any time)

 

Sharing and Disclosure

  • We do not sell or share your personal information with third parties for their marketing purposes.

  • We may disclose information to trusted service providers who help us operate our business (e.g., payment processors, booking platforms, IT hosting, email/SMS providers, identity verification, insurers) under contractual obligations to protect your information.

  • We may disclose information where required or authorised by law, to respond to valid legal requests, to protect safety, prevent fraud, or manage incidents and insurance claims.

 

We do not otherwise disclose personal information without your consent.

 

Overseas Disclosure

Our service providers and data hosting solutions may operate or store data outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure recipients protect it in accordance with the APPs (e.g., through contractual clauses and security assessments).

 

Data Security

We implement technical and organisational measures appropriate to the risk, including:

  • Encryption in transit and at rest (where applicable)

  • Access controls, authentication, and role-based permissions

  • Secure payment processing via PCI‑compliant providers

  • Network monitoring, logging, and regular updates

  • Staff training and confidentiality obligations

 

No method of transmission or storage is fully secure. We will notify you and regulators of eligible data breaches in accordance with the Notifiable Data Breaches scheme.

 

Data Retention

We retain personal information only as long as necessary for the purposes described or as required by law (e.g., taxation, insurance, or record-keeping obligations). When no longer needed, we take reasonable steps to de-identify or securely destroy the information.

 

Your Privacy Rights

Subject to the APPs and applicable law, you may:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate, incomplete, or outdated information

  • Opt out of marketing communications at any time

  • Manage cookie preferences via your browser settings

 

To exercise these rights, contact us using the details in Section 1. We may need to verify your identity before actioning requests.

 

Cookies and Analytics

We use cookies and similar technologies to:

  • Enable core website functions and bookings

  • Remember preferences and improve usability

  • Conduct analytics to understand usage and improve our services

  • Support security and fraud prevention

 

You can control cookies via your browser. Disabling certain cookies may affect site functionality.

 

Children’s Privacy

Our services are intended for adults and older teens under adult supervision. If you believe a child under 15 has provided personal information without consent, please contact us and we will take appropriate steps.

 

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their privacy policies before providing any personal information.

 

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. Your continued use of our services after changes take effect indicates acceptance of the updated policy.

 

How to Make a Complaint

If you have a privacy concern or complaint, please contact us first. We will respond within a reasonable timeframe.

 

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Website: oaic.gov.au

  • Phone: 1300 363 992

  • Mail: GPO Box 5218, Sydney NSW 2001

 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us on the details below:

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